FAQs

HOW DOES IT WORK?

Whichever subscription plan you choose, you’ll receive epic gadgets that will upgrade your entertainment & lifestyle. With our new Quarterly Boxes, you’ll receive an amazing gadget box every 3 months filled with up to 4 epic gadgets you can enjoy!

Each gadget box is shipped within 1-2 days of your order being placed & your subscription automatically renews at the end of each term on the date that you started, unless it’s cancelled within 48 hours before your next charge date or term.

WHAT TYPES OF GADGETS WILL I RECEIVE?

We aim to have as wide a variety of items as possible, and we’re constantly sourcing cool new tech for you. Items could include smart home gadgets, portable tech that makes travelling or commuting easier, awesome entertainment tech, and much more!

When our tech experts are selecting gadgets, they always ensure they’re suitable for all ages & genders, compatible with any smartphone, iOS & Android, & sync with Google Assistant & Amazon Alexa. But most importantly if they’re innovative, upgrade your lifestyle or create a load of fun, they’re going in our classic black box!

WHICH GADGET TYPE SHOULD I CHOOSE: NOT THAT TECH SAVVY, FREQUENT GADGET USER, OR GADGET GEEK?

This choice won’t directly affect which items you receive, we use this info when we’re out scouting for new gadgets, to make sure each item is perfect for our subscribers. No matter which option you choose, you’ll receive equally epic gadgets!

WHEN WILL MY BOX SHIP?

We aim to ship boxes out within 1-2 business days of the order being placed. You’ll receive an email confirmation with tracking details once it ships, so keep an eye out for that!

WHEN WILL I RECEIVE MY BOX?

Once your order ships, you’ll receive a confirmation email with tracking details for you to keep an eye on.

In the UK, boxes are shipped with Royal Mail Tracked 48 and arrive in 2 working days from shipping.

In the US and Canada, boxes arrive in up to 12 business days from dispatch to delivery as we ship internationally, but we have temporarily extended that to 15-25 business days to account for any delays caused by COVID-19 and other current circumstances. The vast majority of orders are arriving within the usual time frame though!

It can take some time for updates to appear on your tracking link, but don’t worry, your order is on the move towards its next scan location, so keep checking in!

HOW DO I CANCEL MY SUBSCRIPTION?

To cancel your subscription, you can read more here.

CAN I CANCEL MY ORDER?

We aim to get boxes shipped out as soon as possible once an order has been placed. Because of this, we are usually unable to cancel your order once it has been placed. Please reach out to our customer experience team if you would like to cancel your order, however if the order has been processed we are unable to stop it from being shipped. We do have a hassle free returns policy so gadgets can be returned for a full refund.

HOW DO I RETURN A GADGET?

We hope you love your box, but we understand that sometimes there may be a reason that you would like to return an item to us. This is a super simple process, you can find our full returns details here.

WHICH PLAN IS RIGHT FOR ME?

All of our plans include epic gadgets, so we're confident you’ll love the experience no matter which one you choose. Our annual plan gives you bigger savings and guarantees you get access to our full spectrum of gadgets that upgrade all aspects of your life. Whichever you go for, you can feel confident our gadget boxes will be an exciting surprise that will upgrade your lifestyle!

Still have a question? Click here to contact our Customer Experience superstars!