WHAT IS IT?
HOW IT WORKS?
You can return any gadget box for a 100% refund plus a £5 discount off your next box for pay as you go plans or a £5 refund on your prior payment for prepaid plans (6 and 12 month plans) which covers the cost of the return. Royal Mail 2nd Class Signed costs £4.20, based on a 2kg small parcel.
You can return a single gadget, multiple gadgets or an entire box for a full refund on the item(s) you return. You can make 1 Free Discovery Guarantee claim per box. The refund amount is calculated as below:
Returned Item(s) Retail Value x Box Price Paid
Total Box Retail Value
We will cover the cost of your return shipping. For quarterly plans, we will auto-apply a discount on your next gadget box and for pre-paid annual plans, we will refund you on your prior plan payment together with the returned items refund, as one combined refund.
The free returns amount is based on your country and will always cover the cost of your return if you use the postal delivery service for your country below 😊
The largest gadget box is 30 x 21 x 12cm/ 11.9 x 8.3 x 4.8inches and our heaviest box weighs 1.8kg / 4lbs.
Canada: You will get a $25 Credit/ Refund. Canada Post Medium Flat Rate Box costs $23.49.
United Kingdom: You will get a £5 Credit/ Refund. Royal Mail 2nd Class Signed costs £4.20, based on a 2kg small parcel.
United States: You will get a $15 Credit/ Refund. USPS Retail Ground costs up to $13.20 for a 4lb parcel to Zone 5, which covers you from anywhere inside the contiguous US. Please ship back to your nearest state, either Colorado in the West or Delaware in the East. This offer is only for the contiguous US.